Have questions about your Nion Beauty brush or purchase? We have answers.
What is Kinetic Skin Cleansing?

At Nion Beauty, our products utilize Kinetic Skin Cleansing instead of friction cleansing, which is potentially abrasive and can remove many of the skin’s own natural defenses, leaving the skin dry and open to infection. Kinetic Skin Cleansing®, on the other hand, doesn’t rely on friction. Instead, it uses vibrations to loosen the dirt on the surface of the skin, enabling you to wash away impurities without stripping your skin of the naturally occurring oils that protect against aging, dryness, and blemishes.

What is S-Ion Technology?

S-Ion technology is our pioneering technology combining silicon and negative ions. We imbue our silicone with Tourmaline, an organic mineral compound that naturally releases negative ions. The result is S-ion, a durable, antibacterial silicone that generates negative ions that cleanse the skin, counteract environmental toxins, and increase overall well being.

What are negative ions?

Negative ions are naturally occurring particles that tend to congregate in areas where there’s lots of moving water (think waterfalls, beaches, and thunderstorms). They give the air that distinct, ‘fresh’ feeling and have been proven to lighten our moods, combat depression, pull toxins from the environment, and increase our sense of well-being. They also boost the flow of oxygen to the brain and can reduce irritation caused by atmospheric contaminants like pollen and pollutants.

At Nion Beauty, we’ve harnessed their power to purify the skin and boost blood circulation, helping you achieve a gorgeous, glowing complexion.

What are the benefits of using silicone-based skincare cleansing brushes?

With no phthalates and a low extractable content, silicone is safer than plastics, doesn’t react with other materials, and is both incredibly durable and soft. Our brushes are also made with antibacterial silicone, meaning the brush won’t hold any leftover bacteria from your skin or your bathroom environment, unlike bristle facial brushes. By using silicone, we ensure that your Nion beauty products will stand the test of time; delivering beautiful, glowing skin whether you leave them out in the sun, drop them in the bath, or rest them on the towel rail.

What is the shelf life of Nion brushes?

Nion brushes (other than the 2Go) have a continuous running lifetime of at least 250 hours. Assuming you use your device every day for four minutes, that’s around 10 years of use.

Each 2Go brush contains enough battery power for up to a month of cleansing.

What cleansers can I use with my Nion brush?

We suggest using a gel or cream cleanser with your Nion brush. Cleansing with an exfoliating cleanser will be too harsh on your skin!

I just got my Nion brush and I can’t get it to turn on. Help!

The safety feature for the LUXE, ELITE, & BODY requires you to hold down the power button for 1.5 seconds in order to turn the device on. This prevents accidental activations during shipping as boxes sometimes get knocked around during transit!

I just ordered my Nion brush. When can I expect it to arrive?

Order processing time is 24-48hrs. Your brush should arrive within 5-10 business days, depending on the type of delivery you selected during purchase.

What is the return or exchange policy?

You may return any unopened and unused Products to the Company for a refund of the purchase price and any taxes (shipping and handling is non-refundable) subject to the following limitations. You must return the Product, along with the original purchase receipt, to the Company within 30 days of the date you purchased the Product. You are responsible for any shipping costs incurred in returning the Product to the Company. The Products must be returned to Nion Beauty Returns, 2207 East Carson Street, Unit C-1, Carson, CA 90810.

Do you ship internationally?

Not at the moment, but we do have online stores set up in other countries. Check with us as we continue to grow. There are partner sites that do ship internationally such as https://askderm.com/pages/international-orders

How long will the S-ion Technology® generate negative ions?

Our Tourmaline infused silicone has been shown to generate negative ions for up to 20 years.

How strong are the negative ion properties of Nion products?

All of our brushes feature a 45-degree angle at the tip of the bristle. This sloping design is the best for delivering kinetic energy to small pores and glides smoothly over the skin with no friction.

What is the shelf life of Nion silicone brushes?

While the silicone won’t wear, and S-ion Technology® ensures negative ion generation for up to two decades, the motors in our skin care devices don’t last forever. They have a continuous running lifetime of at least 250 hours. Assuming you use your device every day for four minutes, that’s around 10 years of use.

How do Nion silicone brushes match up to the other competitors?

Here at Nion, we’re incredibly proud of our silicone skin care products, and we want to ensure everyone can enjoy them. We offer our silicone brushes in a wider range of prices than our closest competitors, and pack them full of additional features, including: Ionic cleansing techniques. Kinetic Skin Cleansing® action. Patented S-ion Technology®. Antibacterial properties.


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